FAQS
Rose & Co. Frequently Asked Questions
What designers do you carry?
We offer a curated collection of renowned designers, including Tadashi Shoji, alongside other notable brands.
Do you have a physical store?
Yes, we are an appointment-only boutique located in Jakarta.
How do I schedule an appointment?
You can schedule an appointment through our website, phone +6281939666688, or email rosecoluxury@gmail.com
Do you offer virtual shopping appointments?
Yes, we offer complimentary virtual shopping appointments via video call. Our dedicated stylist will guide you through our collection, answer questions, and help you find the perfect fit.
Do you offer returns or exchanges?
Due to the exclusive and personalized nature of our service, we have a limited return policy. Please refer to our Return Policy page for details on eligibility and procedures.
Shipping & Delivery
Do you offer shipping?
Currently, we offer complimentary delivery within Jakarta for all purchases. Delivery times will be confirmed during your appointment or upon checkout.
Do you ship internationally?
Unfortunately, we don't offer international shipping at this time.
What if I need to change my delivery address?
Please contact us as soon as possible at +6281939666688 or rosecoluxury@gmaill.com if you need to change your delivery address.
Special Orders & Designer Services
Can I order a specific designer piece you don't carry?
Yes! Our Special Order service allows you to seek a specific designer piece or customize existing designs. Contact us for details.
How do I find out more about Special Orders?
You can visit our Special Order page on our website or contact us directly to discuss your desired piece.
General Inquiries
What are your store hours?
We operate by appointment only. Please schedule an appointment to visit our boutique.
How can I contact you?
You can contact us by phone +6281939666688, email rosecoluxury@gmail.com, or through our contact form on the website.
Do you have a social media presence?
Yes! Follow us on for daily inspiration, behind-the-scenes glimpses, and exclusive offers.
We hope this FAQ page has been helpful. If you have any further questions, please don't hesitate to contact us.