Shipping & Return Policy

Rose & Co. Shipping & Return Policy

At Rose & Co., we understand that receiving your luxury purchases promptly and securely is important.  Here's what you can expect:

Delivery Areas:

We currently deliver within Indonesia only.

Shipping Rates:

Due to the personalized nature of our service and the delicate handling required for some of our garments, we offer complimentary delivery for all purchases within Indonesia.

Delivery Timeframes:

Once your order is confirmed and processed, you can expect delivery within 3-5 business days (excluding weekends and holidays).

Order Tracking:

Unfortunately, due to the personalized delivery arrangements, we don't currently offer online order tracking. However, you will be contacted by our team to confirm a convenient delivery time slot.

Special Considerations:

To ensure a smooth delivery, please provide a valid phone number and detailed address during checkout.

At Rose & Co., we want you to be completely satisfied with your purchase. However, due to the exclusive and personalized nature of our appointment-only shopping experience, we have a limited return policy.

To be eligible for a return, your item must:

Be in original condition, with all tags attached.

Be unworn and unwashed.

Unfortunately, we cannot accept returns on items outside of these conditions.

Please note: Due to the nature of our business model, we currently do not offer refunds. However, we are happy to exchange your item for another size or style, subject to availability.

Contact Us:

For any questions regarding our shipping & return policy or to discuss specific delivery needs, please don't hesitate to contact us at +6281939666688 or rosecoluxury@gmail.com

We strive to provide a seamless and luxurious experience from shopping to delivery.  If you have any concerns, please let us know.